Help & installation
It takes one snippet in your site's <head>. Pick your platform below. Most installs take a few minutes.
<script type="text/javascript">
(function(g,i,v,e){
i.gfConfig={token:"YOUR-PROJECT-TOKEN"};
/* ... the rest of your snippet ... */
})(document, window);
</script>The snippet goes before the closing </head> tag so it loads on every page.
If you're using a static or custom-coded HTML site, paste our snippet directly into the <head> of your pages.
index.html, or your shared layout/template (e.g. header.html) so the snippet is loaded on every page.<head>...</head> section near the top of the file.</head> tag.The simplest way to add our snippet to WordPress is with a free plugin, no theme editing required.
Note: Prefer editing your theme directly? Add the snippet before </head> in header.php from a child theme, so your changes survive theme updates.
Shopify lets you edit your theme's layout file to inject scripts into every page's <head>.
theme.liquid.</head> tag.Note: Already using Shopify's Customer Events (formerly Web Pixels)? You can paste the snippet there instead, but theme.liquid is simpler and works on every plan.
Wix has a built-in Custom Code feature for adding scripts site-wide, no theme editing needed.
Note: Custom Code is only available on Wix paid plans (Premium). Free Wix sites cannot add third-party scripts.
Squarespace has a Code Injection panel for adding site-wide scripts.
Note: Code Injection requires a Business plan or higher. Personal plans cannot add custom scripts.
PrestaShop lets you inject custom JavaScript into every page through a small free module, no template editing needed.
Note: On a custom theme? Add the snippet to themes/<your-theme>/templates/_partials/head.tpl before clearing cache.
If your site already uses Google Tag Manager (GTM), you can deploy our snippet through it without touching your site's code.
Note: GTM works on top of any platform you're already using, useful when you can't (or don't want to) edit theme code directly.
<head>, visit any page of your site (in an incognito window if you use caching) and wait up to a minute.On a computer, the browser asks for permission to capture the current tab (the person clicks "Share"). On phones and tablets the screenshot is taken straight away. The visible part of the page opens in an editor where they can draw arrows, boxes, circles, numbered markers, text or free-hand marks, blur anything private and crop the image. They add a title, a description and a feedback type, can point at the element they mean on the page, then send it.
The annotated screenshot, the page URL, the browser and its version, the operating system, the screen resolution, the browser language, the time zone and whether cookies are enabled. Each report also carries the page's recent console messages, errors and failed requests, and the element the person pointed at, if they picked one.
Yes. Add data-gf-private to any element with personal or confidential content and phone screenshots show it as a locked box. Password fields always appear as dots, and on any device the reporter can blur part of the screenshot before sending. To leave out the console or the failed requests, add captureConsole: false or captureNetwork: false to the gfConfig line of your snippet.
Open the project, go to Users and invite them by email. Invited people get a read-only view of the project's feedback, so clients can follow the status of their requests. Anyone can send feedback through the button without being invited.
Open the report and click Resolve, or Archive it. You can filter the feedback list by open, resolved and archived.
Open the project, go to Integrations, choose the tool and sign in to authorise access. Then pick where new reports should go: a Jira project, a Trello list, a ClickUp list, a monday.com board, a Wrike folder, a Slack or Discord channel, a Notion database or an Asana project. For Email there's nothing to sign in to: choose whether reports go to you or to the whole team and, on paid plans, whether each one arrives right away or in a daily digest. For Custom API, enter your endpoint's address and copy the signing secret your software uses to check each request (the Custom API page shows what it receives). See the integrations page.
Open the project, go to Integrations and choose Connect Claude. You get a token and the command to paste into Claude Code; Cursor, VS Code and other MCP clients take the same address and token. Then ask Claude about the project's open feedback: it reads each report with its screenshot and console log, and can resolve it once it's fixed. The token reaches that project and any other of your own projects you tick when connecting, never anyone else's, and you can remove it from the same tab. More on the Claude page.
Yes. The defaults are Proposal, Bug, Recommendation and Feature. You can rename, reorder and add categories in your profile settings.
On Pro you can show or hide the button. On Company you can also change its position (top, middle or bottom, left or right side), its colours and its text.
Cancel any time from the billing section of your account; the plan stays active until the end of the paid period. To download your data or close your account, open your profile and go to Privacy and your data. On a paid plan, cancel your subscription first. Closing the account deletes your projects, feedback and screenshots, and ends a cancelled plan at once, so you may prefer to close it when the paid period is over.
Email hello@givefeedback.io with your website address and platform, and we'll walk you through it.